How to Cancel Hims in 2026 (Phone, App, Email — Plus the $149 Membership Trap)

By BestMedsHub Editorial Team · Published May 20, 2026 · Medically reviewed by Dr. Marcus Tan, MD · ~8 min read

How to cancel Hims in 2026: call (800) 368-0038, log in at hims.com → Account → Subscriptions → Manage → Cancel, or email [email protected] with subject “Cancelling subscription.” Cancel at least 48 hours before your next ship date to avoid the next charge. If you have a $149 annual membership attached to a weight-loss or bundle plan, cancel that separately — it is not auto-cancelled with the medication. No early-termination fee in 2026.

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How to cancel Hims in 60 seconds (the 4 channels)

Hims offers four working cancellation channels in May 2026. Phone is fastest because it bypasses the multi-screen retention flow. App and website work but funnel you through 3–4 “are you sure?” screens with pause and discount offers. Email is the slowest but creates a paper trail — useful if you are also disputing a charge.

Method 1: Cancel Hims by phone — (800) 368-0038

This is the cleanest path in 2026. Call (800) 368-0038 during US business hours (Mon–Fri 5am–8pm PT, Sat–Sun 6am–6pm PT). When the IVR menu picks up, press the option for “billing or subscription” or just say “cancel my subscription” — the system routes by keyword.

What to have ready:

• The email address on your Hims account
• Last four digits of the card on file
• The subscription you want to cancel (ED, hair loss, mental health, skincare, or membership)
• If you have a separate $149 membership: explicitly ask the agent to cancel both the medication subscription and the membership. Say it twice. Get the confirmation number for each.

Expect one retention pitch (pause for 30/60 days, or switch to a cheaper SKU). Politely decline and ask for a written confirmation email with cancellation date. Save it.

Method 2: Cancel Hims in the mobile app

1. Open the Hims app and log in with your account email.
2. Tap Account (bottom right) → Subscriptions.
3. Select the subscription you want to end (e.g., “ED Treatment — sildenafil 50mg”).
4. Tap Edit Upcoming Orders → scroll to bottom → Cancel Subscription.
5. The app will offer to pause for 30, 60, or 90 days. Decline if you want a real cancellation.
6. Confirm. You will get an in-app confirmation and an email within 5–10 minutes.

If you do not receive the email, the cancellation likely did not go through — this is a known BBB complaint pattern. Call (800) 368-0038 to verify.

Method 3: Cancel Hims on the website

1. Go to hims.com and log in.
2. Click your profile icon → My Account.
3. Open Subscriptions from the left-side menu.
4. Click Manage next to the plan you want to end.
5. Scroll past the pause/downgrade offers and click Cancel Subscription.
6. Answer the “Why are you leaving?” survey (required — you cannot skip it) and submit.
7. Wait for the email confirmation. No email = no cancellation.

Method 4: Cancel Hims by email ([email protected])

Email [email protected] with subject line “Cancelling subscription” and the following in the body:

Account email: [your email]
Last 4 of card on file: [xxxx]
Please cancel ALL active Hims subscriptions on this account, including any annual membership fee. Please confirm cancellation in writing with the effective date.

Response time runs 24–72 hours. This is the only channel that gives you a timestamped written record — useful if you later need to dispute a charge with your bank.

The 48-hour rule: when you must cancel to avoid the next charge

Hims processes shipments roughly 48 hours before the scheduled ship date. If you cancel inside that 48-hour window, the order has already been picked, billed, and handed off to the carrier — Hims will not pull it back, and refunds for “late cancellation” shipments are rarely granted.

To find your next ship date: app → Subscriptions → tap the plan → “Next order ships on” line. Cancel at least 72 hours earlier to be safe (Hims’ backend sometimes processes a few hours early on weekends).

If you missed the window and got charged anyway, you have two paths: (1) email [email protected] and ask for a one-time courtesy refund (often granted on the first instance), or (2) dispute the charge with your bank as “unauthorized recurring charge after cancellation request” — only valid if you have a timestamped cancellation request in writing.

The $149 membership trap: why cancelling medication isn’t enough

This is the single most common BBB complaint against Hims in 2026 (3,792 lifetime complaints, with cancellation friction and dual-charge confusion the top two themes).

Several Hims plans bundle an annual $149 membership fee alongside the medication subscription — most notably the oral GLP-1 weight-loss kit, certain skincare bundles, and some legacy “Hims+” accounts. The medication subscription and the membership are two separate recurring charges on Hims’ backend. Cancelling the medication does not auto-cancel the membership.

Users routinely cancel their ED or hair-loss meds, see the medication confirmation email, and then get hit with a $149 charge 8–11 months later for a membership they forgot existed.

How to kill both at once:

1. Call (800) 368-0038.
2. Say: “Please cancel my medication subscription AND any annual membership on the account. Confirm both are cancelled.”
3. Ask for the cancellation confirmation number for each line item, separately.
4. Get the email confirmation. It should list both cancellations explicitly. If it only lists one, call back.

How to get a refund from Hims

Hims’ written refund policy: medication is generally non-refundable once shipped (it is a regulated pharmaceutical). However, in practice, Hims grants courtesy refunds in three scenarios:

• First-time late cancellation: if you cancelled within a few days of the ship date and have a clear request in writing, customer support typically refunds once as a goodwill gesture.
• Wrong product shipped: 100% refund or replacement.
• Side-effect discontinuation: Hims will sometimes credit a partial refund if you stopped the medication due to documented side effects and notified support in writing.

If support denies a refund you believe is owed, the escalation path is: (1) file a BBB complaint at the Hims & Hers, Inc. profile — Hims responds to BBB complaints relatively promptly because it protects their A+ rating; (2) dispute the charge with your credit-card issuer as “goods not as described” or “recurring charge after cancellation.” Keep all emails.

Before you cancel: cheaper Hims alternatives (tier-switch first)

If the reason you’re cancelling is price, tier-switching is almost always cheaper than starting over with a new provider. Hims keeps your intake on file, so changing SKUs takes one message to your prescriber.

If you’re cancelling ED treatment because Hard Mints are too expensive

Hims Hard Mints land at roughly $1.63–$2 per chew, depending on tier. Generic oral sildenafil 25mg is ~$4/dose and 50mg is ~$6/dose — both FDA-approved generics (not compounded). Message your prescriber: “I’d like to switch from Hard Mints to generic oral sildenafil 50mg.” Most users get the switch approved within 24–48 hours.

If you’re cancelling hair loss because it’s not working fast enough

Finasteride takes 3–6 months for visible regrowth, and minoxidil triggers a shed-phase around weeks 4–8 that scares people into quitting. If you’re inside month 4, the data says: stay. If you’re past month 9 with no change, you may be in the ~10–15% of non-responders — cancellation is reasonable. See our hair loss treatment review for next steps.

If you want to leave Hims entirely

The two competitors with the cleanest 2026 trust profile, in our reviewer take, are Ro (W-2 salaried physicians, retained the Novo Nordisk Wegovy partnership when Hims lost it in June 2025) and BlueChew (lowest per-chew ED pricing in the category).

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After cancelling: data deletion and account closure

Cancelling a subscription is not the same as deleting your account. Your medical intake, prescriber notes, and payment history stay on Hims’ servers indefinitely under HIPAA retention rules unless you explicitly request deletion.

To delete your Hims account fully: email [email protected] with subject “Account and data deletion request.” California, Colorado, Connecticut, and Virginia residents have statutory deletion rights under CCPA/CPA/CTDPA/VCDPA and Hims is required to comply within 45 days. Outside those states, deletion is a courtesy, but Hims has historically honored requests.

Frequently Asked Questions

How do I cancel my Hims subscription?

Call (800) 368-0038, or log in at hims.com → Account → Subscriptions → Manage → Cancel. App users can cancel via Account → Subscriptions → Edit Upcoming Orders → Cancel. Email [email protected] with subject “Cancelling subscription” for a written record. Cancel at least 48–72 hours before your next ship date.

What is Hims customer service phone number?

Hims customer service is (800) 368-0038, available Monday–Friday 5am–8pm PT and Saturday–Sunday 6am–6pm PT. This number handles cancellations, billing disputes, refund requests, and account questions across all Hims verticals.

How long does it take to cancel Hims?

Cancellation itself is immediate — about 4–7 minutes by phone, 3 minutes in-app. However, if you cancel inside the 48-hour window before your next shipment, you will still be charged for that final order. Refunds for late cancellations are not guaranteed.

Will Hims charge me after I cancel?

Hims should not charge you for new shipments after a confirmed cancellation. However, an order that was processed before your cancellation request (inside the 48-hour cutoff) will still ship and bill. Also confirm that any separate $149 annual membership was cancelled — that is a different recurring charge.

How do I cancel the $149 Hims membership?

The $149 annual membership is a separate recurring charge from your medication subscription. To cancel it, call (800) 368-0038 and explicitly request: “Cancel my medication subscription AND any annual membership on this account.” Get a confirmation number for each. Cancelling only the medication does not cancel the membership.

Can I get a refund from Hims?

Hims’ written policy is that shipped medication is non-refundable. In practice, support grants courtesy refunds for first-time late cancellations, wrong shipments, and documented side-effect discontinuations. Escalation paths: BBB complaint or credit-card dispute as “recurring charge after cancellation.”

How do I cancel Hims hair loss subscription?

Same path as any other Hims subscription: phone, app, website, or email. The most common mistake is cancelling only the oral finasteride and forgetting the separate topical minoxidil or combo-spray subscription — each Hims hair-loss SKU is a separate line item. Cancel each one.

Why does Hims keep charging me after cancellation?

Three causes: (1) you cancelled the medication but not the separate $149 membership, (2) your cancellation did not actually go through and no confirmation email was sent, or (3) the order was already processed inside the 48-hour window. Call (800) 368-0038, confirm all line items are cancelled, and ask for written confirmation.

Is there a fee to cancel Hims?

No. Hims does not charge an early-termination or cancellation fee in 2026. You may forfeit any remaining quarterly prepaid balance depending on plan terms, but there is no separate fee to leave.

Related reading on BestMedsHub

• Hims review 2026 — the full brand verdict
• Is Hims legit in 2026? Trust panel + FDA letter context
• Hims pricing 2026: full SKU cost breakdown
• Hims ED review 2026
• How to cancel Roman in 2026 — sister guide
• Cheapest online ED treatment 2026 (if price was the issue)
• Ro review 2026 — cleanest switch destination
• BlueChew review 2026 — cheapest per-chew ED option

Sources

• Hims Help Center, “How do I cancel my subscription?” — support.hims.com/hc/en-us/articles/360000962263 (accessed May 2026)
• Hims Help Center, Subscriptions section — support.hims.com/hc/en-us/sections/13571594003355 (accessed May 2026)
• Better Business Bureau, Hims & Hers Inc. profile and complaint database — A+ rating, accredited since 22-Feb-2018, 3,792 lifetime complaints (Feb 2026 snapshot)
• Trustpilot, hims.com reviews — 3.0/5 across ~7,794 reviews (Feb 2026 snapshot)
• FTC, Negative Option and Subscription Renewal Rule guidance — ftc.gov (2024 final rule, in effect 2026)
• CCPA/CPA/CTDPA/VCDPA state-level consumer data deletion statutes (45-day compliance window)

Pricing and cancellation policies verified May 2026 and are subject to change. Confirm directly with Hims before relying on figures in this article for purchase decisions.